Return & Refund Policy

1. Return & Refund Summary

The following summary provides the main terms of our return and refund process. Customers should review the complete policy below for detailed requirements.

2. 60-Day Return Window

Mancaveapparel accepts eligible return requests made within 60 days of delivery. The return period begins when the package is recorded as delivered to the shipping address associated with the order.

Customers who wish to return an item should contact us as early as possible within this 60-day period. Starting the return process before the deadline helps ensure that the request can be reviewed and the appropriate return instructions can be provided in time.

A return request submitted after the 60-day return window may not qualify for a refund unless an exception is specifically confirmed by Mancaveapparel.

3. Eligibility for a Return

To qualify for a standard return, items must be returned in accordance with the eligibility requirements described below:

• Return requests are accepted within 60 days of delivery.
• The item has not been worn, washed, altered, or intentionally damaged.
• The item remains in its original or appropriate condition.
• Original product tags and labels remain attached when applicable.
• Accessories supplied with the product are included when applicable.
• The returned merchandise corresponds to the order for which the return request was submitted.
• The product is packaged appropriately to help prevent damage during return transportation.

Products that have been substantially used, altered, damaged after delivery, or returned without required components may require additional review before a refund can be approved.

4. Products Covered by This Policy

This return policy applies to eligible products purchased through Mancaveapparel.

Because products can differ in construction, material, packaging, and accessories, customers should return each item in the condition in which it was received. Any product-specific instructions communicated with the order should also be followed.

5. Items That May Not Qualify

Certain circumstances may prevent an item from qualifying for a standard return. This can include merchandise that has been materially altered, damaged through customer use, washed, worn beyond reasonable inspection, or returned without essential components.

Items that show signs of misuse or damage unrelated to the original condition may not qualify for a full refund. If a returned product requires additional inspection, Mancaveapparel may review the condition before determining whether the refund can be issued.

If you are unsure whether an item qualifies for return, contact our support team before sending it back. Providing your order number and a description of the product condition will help us provide appropriate return instructions.

6. How to Request a Return

To start a return, contact Mancaveapparel customer support within the 60-day return period. Please provide enough information for us to identify the purchase and understand the reason for the return.

When contacting us, please include:

• Your order number.
• The email address used when placing the order.
• The name of the product you wish to return.
• A brief explanation of the reason for the return.
• Photos or additional information when the return concerns damage, defects, or an incorrect item.

Our support team will review the request and provide the applicable return instructions. A prepaid return shipping label will be sent by email after the return request is approved. Customers must download and print the return label before shipping the package.

7. Preparing Your Return

Once a return request has been accepted and you receive your prepaid return label by email, download and print the return label, then package the merchandise securely so that it is protected during transportation.

Affix the prepaid return label to the package and include the relevant product and order information as instructed by our support team.

Customers should retain any available return shipment documentation or tracking information until the return has been received and the refund has been completed.

8. Return Shipping

Return shipping is free for approved returns. A prepaid return shipping label will be sent by email after the return request is approved.

Customers must download and print the return label before shipping the package.

9. No Restocking or Storage Fees

No restocking or storage fees are charged. Once an eligible return has been accepted and processed, customers will not have any restocking or storage charges deducted from the approved refund.

The absence of these fees does not remove the requirement that returned merchandise meet the applicable eligibility conditions described in this policy.

10. Refund Processing

After an approved return is received, the returned merchandise may be reviewed to confirm that it meets the applicable return conditions. Refunds are processed within 7 business days after the returned item has been received and approved.

The 7-business-day refund period refers to our refund processing timeframe after the eligible returned item has been received and approved. After Mancaveapparel processes the refund, the payment provider or financial institution may require additional processing time before the funds become visible in the customer's account.

11. Refund Method

Refunds are issued to the original payment method. This helps ensure that the refund is connected to the original transaction.

If the original payment method cannot accept a refund or circumstances prevent the original transaction from being refunded directly, Mancaveapparel may contact the customer to determine an appropriate alternative where available.

12. Refund Amount

For an approved eligible return, Mancaveapparel will process the applicable refund based on the returned merchandise and the circumstances of the approved return.

No restocking or storage fees are charged. The final amount processed may depend on the specific order, returned products, and any applicable transaction circumstances.

Customers should review their order confirmation and refund communication carefully so that the refunded items and amount can be clearly identified.

13. Damaged or Defective Products

If you receive a product that appears damaged or defective, please contact Mancaveapparel support as soon as reasonably possible after delivery.

Please provide your order number and a clear description of the issue. Photographs showing the product, packaging, shipping label, and affected area may be requested to help us evaluate the condition of the item.

Customers should retain the product and its original packaging until the issue has been reviewed. Depending on the circumstances, we may provide instructions regarding return, replacement, refund, or another appropriate resolution.

14. Incorrect Item Received

If the product delivered does not match the product included in your order, contact our support team before returning the item.

Please provide your order number and, where possible, photographs of the received product and its packaging. This information can help us verify the shipment and determine the appropriate next step.

Do not use, wash, alter, or otherwise modify an incorrectly shipped item before contacting us, as maintaining the product in its received condition can assist with the review process.

15. Wrong Size or Style

If you ordered a product and later determine that the size, style, color, or design does not meet your needs, you may request a return within the 60-day return window, provided the product satisfies the applicable return condition requirements.

Items should remain unworn, unused, unwashed, and in suitable original condition. Tags, labels, and included accessories should remain with the product whenever applicable.

16. Sale or Promotional Purchases

Unless a product-specific condition states otherwise at the time of purchase, merchandise purchased during a sale or promotional period remains subject to the applicable return requirements described in this policy.

Customers should review any product-specific information displayed at checkout before completing a promotional purchase.

17. Returns Without Prior Authorization

Customers should contact Mancaveapparel before sending merchandise back. Sending an item without first receiving return instructions may delay the review process or make it difficult to correctly associate the package with the original order.

Please wait for the appropriate return instructions and your prepaid return label before shipping the merchandise. This helps ensure that the return is directed through the correct process and can be identified when received.

18. Return Tracking

Customers are encouraged to retain return shipment tracking information whenever a carrier provides it. Tracking information can help establish when the returned package was shipped and when it was delivered.

If a return shipment appears delayed, customers should first review the carrier's tracking information. Additional assistance can be requested from Mancaveapparel support when appropriate.

19. Returned Merchandise Inspection

Returned products may be inspected after arrival. The purpose of the inspection is to confirm that the merchandise corresponds to the return request and meets the applicable condition requirements.

Inspection may include checking the product condition, tags, labels, accessories, visible wear, damage, alterations, and other relevant characteristics.

Once the return has been reviewed and approved, the applicable refund will be processed within the 7-business-day refund processing timeframe.

20. If a Return Does Not Meet the Requirements

If a returned product does not satisfy the applicable eligibility requirements, Mancaveapparel may contact the customer regarding the condition of the merchandise and the available options.

Examples may include an item that has been substantially worn, washed, altered, intentionally damaged, or returned without essential components. Each situation may be reviewed based on the condition of the returned product and the circumstances of the order.

21. Order Information

To help us process return and refund requests efficiently, customers should keep their order confirmation, order number, shipping information, and relevant purchase details until the return process has been completed.

If you contact us about a return, using the email address associated with your purchase can also help our team locate the relevant order information more efficiently.

22. Contact Mancaveapparel

If you have questions about eligibility, return instructions, damaged merchandise, incorrect items, refund status, or any other return-related matter, please contact our support team.

23. Our Approach to Returns

At Mancaveapparel, we aim to provide a clear and practical return experience for customers shopping through our store. Our 60-day return period gives customers time to review their purchase and determine whether the item meets their expectations.

Return requests are accepted within 60 days of delivery. Return shipping is free for approved returns, and a prepaid return shipping label will be sent by email after approval (which customers must download and print before shipping). No restocking or storage fees are charged, and refunds are processed within 7 business days after the returned item has been received and approved.

We encourage customers to contact our support team before returning any product. Providing the order number and relevant product information allows us to confirm eligibility and provide the correct return instructions and prepaid label.

By following the procedures outlined above, customers can help ensure that their return is identified correctly, reviewed efficiently, and processed according to the applicable terms of this policy.