Cancel/ Change Order

At Mancaveapparel, we understand that sometimes plans change or a mistake is made during the checkout process. Whether you accidentally selected the wrong size for your shirt or simply changed your mind, we aim to provide a flexible and stress-free solution. This Cancellation and Order Modification Policy is designed to give you clarity on how to manage your order immediately after placement, ensuring compliance with global consumer protection standards and Google Merchant Center transparency requirements.

1. The 12-Hour Grace Period

To provide the fastest shipping times possible, our fulfillment team begins processing orders shortly after they are placed. However, we offer a dedicated window for changes:

During this 12-hour window, we can easily stop the order in our system before it is picked, packed, or labeled. After this period, your order likely has entered the "Processing" stage or has been handed over to our shipping carriers (USPS, UPS, FedEx, or DHL), making it impossible to intercept. Please refer to our Shipping & Delivery page to understand our fulfillment speed.

2. Cancellation Fees: None

We believe in fair commerce. If you cancel your order within the 12-hour grace period:

• Cancellation Fee: $0.00 (Zero). We do not charge any administrative or restocking fees for canceled orders.
• Refund Amount: You will receive a 100% full refund, including any taxes and shipping costs paid at checkout.

3. How to Request a Change or Cancellation

To ensure your request is handled before the order moves to production, please follow these steps precisely:

1. Send an email immediately to support@mancaveapparel.shop.
2. Subject Line: Use "URGENT: Cancel Order #[Your Order Number]" or "URGENT: Change Order #[Your Order Number]".
3. Details: If you are requesting a modification (such as changing a shirt size or updating an address), please specify exactly what needs to be corrected.

Once our support team receives your email, we will send a confirmation reply once the order has been successfully halted and/or updated. For immediate assistance during business hours, you may also reach out via our Contact Us page.

4. Modifications After 12 Hours

Once the 12-hour window has passed, our automated system marks the order as "In Progress." At this stage, the apparel is being prepared for shipment. While we will still try our best to accommodate late requests, we cannot guarantee that a change can be made. If the order has already been picked and packed, it must proceed to the shipping phase.

5. If Your Order Has Already Shipped

If you wish to cancel an order that has already been dispatched from our Knoxville facility, we cannot stop the delivery. In this scenario:

• You must wait for the package to arrive at your address.
• Upon receipt, please do not open the package if you intend to return the entire order.
• Follow the procedures outlined in our Return & Refund Policy to send the item back for a refund.

Please note that for "Change of Mind" returns after shipment, you can still utilize our 30-day return window. You can track your package status anytime on our Order Tracking page.

6. Address Changes

Correcting a shipping address is a common request. If you notice a typo in your address, please notify us within the 12-hour window. If the address is incorrect and the package is returned to us by the carrier, we will contact you to arrange re-shipment. Please be aware that re-shipping fees may apply if the original error was due to incorrect information provided at checkout. Check our Shipping Policy for more details on address accuracy.

7. Refund Timeline for Cancellations

Once a cancellation is confirmed by our team:

• The refund is triggered immediately in our system.
• The funds will be returned to your original payment method.
• Depending on your bank, it typically takes 5 business days for the credit to appear on your statement. See our Payment Methods for more on financial processing.

8. Business Contact Information

Mancaveapparel is committed to assisting you. If you have any questions about this policy or need urgent help with an order, please contact us:

9. Legal and Additional Policies

This policy is a supplement to our general service terms. We encourage you to review our other legal pages to understand your rights as a consumer:

• Terms & Conditions
• Privacy Policy
• Frequently Asked Questions
• About Mancaveapparel
• DMCA Notice
• Disclaimer
• Cookie Policy
• Intellectual Property Claim

© 2026 Mancaveapparel. All rights reserved. Professionalism in every stitch.