1. GENERAL QUESTIONS
Q: How do I place an order?
A: Simply browse our collection of handbags, select your favorite item, click “Add to Cart,” and proceed to the checkout page to provide your shipping and payment information.
Q: Are the products in stock?
A: Yes, all items displayed on mancaveapparel.com are currently in stock unless otherwise marked as “Sold Out.”
2. PAYMENT
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover) and PayPal Express Checkout.
Q: Is my payment secure?
A: Absolutely. We use SSL encryption and PCI-DSS compliant payment gateways to ensure your financial data is 100% protected. We never store your card details.
Q: When will my card be charged?
A: Your card will be charged immediately after your order is successfully placed and authorized.
3. SHIPPING & DELIVERY
Q: How much does shipping cost?
A: We offer a flat-rate shipping fee of $6.99 for all orders within the United States.
Q: How long will it take to receive my order?
A: Orders typically take 1-2 business days for handling and 2-4 business days for transit. You can expect your handbag within 3-6 business days.
Q: How can I track my order?
A: Once shipped, you will receive an email with a tracking number (USPS, UPS, or FedEx) to follow your package’s journey.
5. RETURNS & REFUNDS
Q: What is your return policy?
A: We offer a 30-day return window. Handbags must be unused, with original tags and packaging intact.
Q: How long does the refund take?
A: Once we receive and inspect your return, the refund will be processed back to your original payment method within 5 business days.
Q: My handbag arrived damaged. What do I do?
A: We apologize for that! Please email us photos of the damage at support@mancaveapparel.shop within 48 hours of delivery for a free replacement.
6. PRODUCT INFORMATION
Q: Are the handbag colors accurate on the website?
A: We strive for color accuracy, but please note that colors may vary slightly due to professional lighting or your monitor settings.
Q: What materials are your handbags made of?
A: Detailed material info (Leather, PU, Canvas, etc.) is provided in the individual product descriptions for each handbag.
7. CUSTOMER SUPPORT
Still have questions? Our team is here to help you Monday through Saturday.
Email: support@mancaveapparel.shop
Support Hours: Mon – Sat, 8:00 AM – 7:00 PM (EST)
Store: Mancaveapparel
Address: 1265 N 172nd St, Shoreline, WA 98133, United States